Frequently Asked Questions
Common questions about visits, scheduling, and our practice.
How do I schedule an appointment?
To schedule an appointment, please call our office at (915) 351-6200. Established patients may also use the Patient Portal to schedule through AthenaHealth or the athenaPatient app.
Are you accepting new patients?
Yes! Please call (915) 351-6200 to confirm current availability and to schedule a first appointment.
What should I bring to my appointment?
Please bring a photo ID, insurance card, and a list of your medications (including over-the-counter medications and supplements with doses). Bringing your medication in their original bottles is also helpful. We recommend arriving about 15 minutes early, especially for new patients.
Do you take my insurance?
We accept 200+ insurance plans. Coverage can vary by plan, so if you’re unsure, please call us at (915) 351-6200 and our team will verify your coverage.
Do you offer telehealth visits?
We currently do not accept telehealth visits.
Do you see children or teens?
No, our practice provides care for patients 18 and older. For pediatric care, we recommend seeing a pediatrician.
What is your cancellation / no-show policy?
If you need to cancel or reschedule, we ask for 24 hours notice whenever possible. Please call (915) 351-6200 so we can offer the time to another patient.
Where are you located?
We’re located at 1700 E. Cliff Drive, Bldg A, Suite 100, El Paso, TX 79902. For directions or parking questions, please call (915) 351-6200.